*新數(shù)據顯示,2018年(nián)安心保險理(lǐ)賠獲賠率均值為(wèi)99♦".8%(行(xíng)業(yè)均值99.62),案均報(bà±€o)案支付周期均值為(wèi):7.45天(行(xíng)業σ<€©(yè)均值14.50天)。 9月(yuè)份安心全國(guó)車(chē↕> )險小(xiǎo)額理(lǐ)賠5日(rì)結案率為(wèi)β↕←<99.47%(行(xíng)業(yè)均值98.1↕ε↔σ9%),車(chē)險小(xiǎo)額理(l✔ →ǐ)賠平均索賠支付周期0.27天(行(xíng)業(yè)值0.72天),且1-8月(yuè)®β•結案周期、結案率等指标明(míng)顯優于其他(tā)幾家(jiā)互聯網保險公司。自(zì)成βΩ☆☆立以來(lái),安心保險一(yī)直以解決理(lǐ)賠難、流程繁瑣問(w>×δèn)題為(wèi)初衷,努力打造“簡單的(de)保險”。理(lǐ•≠$)賠效率的(de)提升,得(de)益于安心保險不(bù)斷創新服務φ↕↑理(lǐ)念,通(tōng)過自(zì)助研發及引入第三方成熟的(de)保♦♠險科(kē)技(jì)力量,将互聯網思維貫穿理(lǐ)賠服務全流程。
全流程“一(yī)鍵式”服務,開(kāi)啓理( εαlǐ)賠服務新時(shí)代
安心保險天然帶有(yǒu)互聯網基因,是(shì)首家(jiā)系ε♠統在雲上(shàng)被保監會(huì)驗收的(de)保險公司。通(tōng)過自(zì)主研發、® ¶ 迎合消費(fèi)者使用(yòng)需求,安心保險借助APP、微(wēi)信等平台'→搭建了(le)一(yī)套完整的(de)在線γ$÷♥承保、理(lǐ)賠業(yè)務流程,用(yòng)戶可(≥£kě)在手機(jī)自(zì)助操作(zuò),一(yī)鍵式承保理(lǐ)賠☆™α 。基于人(rén)工(gōng)智能(néng)的(dγ←e)應用(yòng)、風(fēng)控和(hé)理(lǐ)賠模式的(de)創新,安心保險創造了(₩≥le)獨有(yǒu)的(de)車(chē)險運營模式——承保 ∏≥₽、查勘、定損均可(kě)在手機(jī)上(shàng)一(yī)鍵完成,并實時(shí)查看☆€↕≤(kàn)理(lǐ)賠進度,同時(shí)創新推出視(shì)頻(pín)理$γ✔≈(lǐ)賠模式,投保客戶出險後,可(kě)微(wēi)信與客服一(yī)對(du σì)一(yī)在線視(shì)頻(pín),客服遠(yuǎn)程指導查勘,省時(shí)省力。
為(wèi)了(le)完善互聯網保險的(de)線下(xià)服務,安♦×≠≠心保險率先提出“全國(guó)理(lǐ)賠一(yī)張網”理(lǐ)念,一(yī$ ♥δ)張保單保全國(guó),建立了(le)35家(jiā)服務中心,與41家(jiā)≈®≠δ全國(guó)性和(hé)地(dì)方性公估公司簽訂了(le)合作(zuò)協議(yì± ∑),與全國(guó)近(jìn)萬家(jiā)合作(zuò&β×≥)修理(lǐ)機(jī)構簽訂了(le)理(lǐ)賠協助服務協議(yì)。确保線上(shàng)線'✔下(xià)服務**率的(de)無縫對(duì)接,為∏±(wèi)業(yè)務的(de)高(gāo)速運轉奠定了(le)×↑σ基礎。
人(rén)工(gōng)智能(néng),承保、理(lǐ)∞♦ ♦賠雙優化(huà)
與此同時(shí),安心保險還(hái)積極應用(yòng)*前沿的(de)保險科(kē)÷ ∞技(jì)不(bù)斷優化(huà)理(lǐ)賠體(tǐ)驗↔≠≠,引進智能(néng)語音(yīn)機(jī)器(qì)人(rén)。除了(le)在¥€線“猜你(nǐ)所想”、“答(dá)疑解惑”外(wài),機(jī)器(qì)人(rén)還(h✔÷↑★ái)可(kě)以進行(xíng)“理(lǐ)賠指路(lù)”,即引導客戶上(s€€hàng)傳理(lǐ)賠材料,客戶可(kě)通(tōng)過點擊鏈接進入材料上(shàng)傳操♦§£作(zuò)頁面直接上(shàng)傳理(lǐ)賠資料,方便快(≥×kuài)捷。同時(shí)安心保險還(hái)為(wèi)客戶提供了(le)不(bù)同場(cβ→hǎng)景的(de)在線語音(yīn)客服服務,如(rú)新契約回訪、結案支β δ♠付回訪、滿意度調查等。經測算(suàn),機(jī)器(qì)人(rén)的(de)工(gōng₽≠✔≠)作(zuò)效率是(shì)人(rén)≤∞©✘工(gōng)客服的(de)6倍以上(shàng),但(dàn)相(xiàng)同工(gōn™g)作(zuò)量費(fèi)用(yòng)僅為(wèi)人(rén)工(gōng)客服的(d $'e)三分(fēn)之一(yī)左右。安心保險相(xiàng)關負責人λ₹(rén)表示,智能(néng)機(jī)器(qì)人( rén)的(de)使用(yòng),有(yǒu)效降低(dī)了(le)人(rén)β♠®₩力成本投入,可(kě)連續7*24小(xiǎo)時(shí)為(wèi)客戶提™®↓供**、穩定的(de)客服服務,極大(dà)滿足了(le)≠♥£"用(yòng)戶需求,優化(huà)了(le)用(≈£λyòng)戶體(tǐ)驗。
從(cóng)整個(gè)行(xíng)業(yè)來(lái)看(kàn),互聯網保險行(x✔÷÷íng)業(yè)目前尚處于初級階段,在商業(yè)模式、服務創新上(shà←ng)都(dōu)還(hái)有(yǒu)很(hěn)長(cháng)的(de)路(ε↑£lù)要(yào)走。隻有(yǒu)不(bù)斷堅定保險科(kē)技(jì)創新之路(lù),持π≠γπ續應用(yòng)大(dà)數(shù)據、移動互聯、♥£♥區(qū)塊鏈等技(jì)術(shù)來(lái)創新€®↕業(yè)務模式,提升服務品質,才能(néng)帶動整個(gè)行(xíng)業(yè♣∑δ≈)的(de)互聯網化(huà)轉型,重塑保險理(lǐ)•☆<≈賠服務。
來(lái)源:環球财富網
From :businessinsuranceU.S. commercσεδial property/casualty rat®☆es rose 5% on average in the fourα♣th quarter of 2019, up from 4% in the third♥÷ quarter, reflecting insurers’ β×intent to continue to increase prices across most&σ← lines, online insurance exchange Marke£↔✘tScout Corp. said Monday.“Auto rate increasesλ ¥ have been up all year δ long; however D&O (directors &am← ₹σp; officers) and professional rate in±πcreases have spiked significantl®≈y in the fourth quarter,” Richard Kerr, CEλ÷¥O of MarketScout Corp. said in a statem≥πent.Insurers are carefu×δlly analyzing their pro♣€perty exposures using cata♥↕ strophe modeling tools, he said.©↔ “We expect many of the©± major property catastrophe insuβ→φrers to curtail their 2020 writings in Californ→↕<♦ia brush and East and Gulf Coast wi☆"nd areas. Naturally, this will res≠÷ult in higher rates to ins§π≤ureds,” Mr. Kerr said.D& ♦amp;O liability rates increased by 8.25%, while β↔commercial auto increased 8% in the qua>≤¥↕rter, and professional liabilit©↔y rates were up 6%, and um€< brella/excess rates we→ σ∞re up 5.5%, according to MarketScout.Commerciaα✘l property rates increased 5.25% in the q↑γβuarter, and business interru≈¶<♥ption rates were up 5%, while all other l'✔≈Ωines showed smaller incr±©eases, except for workers compensation, where λ✔rates fell 1%, MarketScout said.By i×σndustry class, transportat₽↑ion and habitational saw the highest averagγ÷≥♣e rate increases at 9% and 8.25% respectively, Mλ•& arketScout said.Large accounts≥£€↕ – those with $250,001 to $1 million in prπφ£emium – saw a rate hike of 5.5% in the fourth§¶₹↕ quarter, as did jumbo accounts, which have more∞'<₩ than $1 million in pre$ mium. Small accounts – those w$α ith up to $25,000 in premium – were →∑©up 5%, while medium accounts – tho₩→£se with $25,001 to $250,000 in premium – were up £→↔π4.5%.The “steady trend” of upward rates ref® ™lects insurers’ plans to continue increa☆™sing prices across all lin₹∑es except for workers compensatio≠§§n, MarketScout said.Organizer:← China Insurance Digital & AI☆β< Development 2020Web:http://en.zensee₩↓₹∞group.com/p/560573/Co÷®ntact:Ann 021-65650305
From :insurancejournalIt ≈↕ was a relatively quiet year fo r the Southeast in terms σ↓δ∞of major catastrophes compared with 2018 when ×★βHurricane’s Michael and F↔↔<lorence caused major damage in tφ¶he region. This year, Hurri↑cane Dorian sideswiped the Southeast coast≥✘ and made landfall on the Outer€® Banks of North Carolina but m↓×™ost of the area was spared. Still, A✘₽±on said economic damage in the U.S. and♥ Canada was poi♠ sed to approach a combined $1.5 bε✘illion.Florida spent the year recove♦≠ring from Hurricane Michael, w★φ₩"hich was upgraded to a Category♦&∏ 5 storm by NOAA in April. Flor&ida officials have repeatedly called ♥≠©$on the insurance industry to speed up the rec™®↔overy process, with nearly 12₽©% of claims still open a year af ±ter the storm hit.Organize±<←r:China Insurance Digital & AI Develop &ment 2020Web:http://en.zenseegroup.comΩ₽ε/p/560573/Contact:Ann 021-65650305
From:businessinsuranceeinsurance ren₹ βewals at Jan. 1, 2020, mainly saw sin¶§™∏gle-digit increases, w€π₹ith some exceptions, according to reports 'Ωδ÷by reinsurance brokers rele∞€ased Thursday.Willis Re, the₩←Ω reinsurance brokerage of Willi♣βγs Towers Watson PLC, and G×↓©uy Carpenter & Co. LLC, a uniβσαt of Marsh & McLennan C☆↔ε÷os. Inc. both reported that year-end reinsuranceπ >™ renewals varied by account and region,∞δ but the retrocessional reinsurance ↕was under pressure.Rates on line for"¶ property catastrophe reinsurance ε♠programs remained stable and properΩ'≠ty per risk pricing was driven byσ₩±± individual program perfα©Ωormance, the Willis r≥↕♥eport said.Although some Lloyd’s <α of London syndicates took firm positions on r∞♦≥ate increases and the Lon≤↔don market authorized capacity decreased, thπ©at capactiy was repl✔ε ₽aced by new capital and "£₽a strong supply from ←♥other markets, Willis φ₹∏Re said.U.S. loss-free acc₽✘ounts renewed at flat to u¶ ₽p 10% while those wit∑×↓h losses saw increases of 10% to 50%ε<≤, the Willis Re report said, whic∏≠h was among the largest increases. Property catas€±Ω♣trophe accounts without losses renewed at flat t≤π±o up 5%, while loss hit accounts w<ε♦¶ere up 10% to 20%, Willis Re said.Accor↔≈ding to the Guy Carpenter report, the brokeα≤♥'rage’s global property'ε catastrophe rate on l₽βσine index rose 5% in 2019.According to the ©π"Willis Re report, other large increases were seeσ©♥γn in Central and Eastern Europe, wh¥πere property programs with losses saw increase♥ ♣→s of 5% to 20%, and Canada, where such accounts✘Ω ± renewed up 10% to 4↑÷ε0%.Most other regions₩' and countries saw propert×φ©✘y increases in the single or low€∞ double digits, the report♥ ☆× said.The Jan. 1 rene Ωα wals saw some “difficult” negotiations, accordin≈σ÷÷g to a letter in the report from Ja≠Ω♣γmes Kent, global CEO, Willis Re.The Guy ≥£Carpenter report said the reinsurance market ≠Ω∞$was “asymmetrical,” "¶β<adding “this is certainly not a one-size-♥≥fits-all market” and while over★↑€all capacity remained adequate, ≈£'£“allocated capacity tightened notably in s≈Ωtressed classes.”Dedicated reinsurance capital ★÷£φrose 2% in 2019 and the year saw approxiλλδmately $60 billion in global ≠ ✘insured catastrophe losses, accoα§✘rding to Guy Carpent€≥¥er, which was significant↓♣ly lower than 2017 and 2018.Alternative capitΩ®&al, however, contracted by appr¶≥$oximately 7% percent “as inv∞≤® estors were more cau✔≠tious with new investments afπα<↔ter assessing market dynamicsφ≠ and pricing adequacy,” Guy Carpen§σ☆ter said.The retrocession market “was c₹ φ₹hallenged … by trapped capit₹✔>÷al, a lack of new capi€€tal and continued rede¶↑♥mptions from third-party capital providers,” '€a statement issued wi$"φth the Guy Carpenter report said.However, sigβ∏≠$nificant retrocession providers returne>©>>d to the market in the past two w♦ ♠eeks, Willis Re said.Organizer:Chin₹'a Insurance Digital & AI Development 2020Web:♠λhttp://en.zenseegroup.com/p/560573/Contact☆λ:Ann 021-65650305
Major information technology companies in ↕India are running the risk o∏♠f termination of their $1 billio'™n contracts following Boeing Co.’s decision λ★÷to halt the production of its 737 Max jets,∞↓↕∑ MoneyControl reported citing "©the Business Standard. Companies like Tata Con↔÷δ sultancy Services Ltd., Infosys Ltd™ε★., HCL Technologies Ltd., Cyient Ltd.₹± and L&T Technology Se♥←¶Ωrvices Ltd. have outso← urcing contracts with Boeing or its suppliers±€ and Boeing’s jet crisis is ex&≈pected to affect these IT companies in ≈₽↔the short run.From:bu×sinessinsuranceOrganizer:Chinaσ♣ Insurance Digital & AI Developmen™™t 2020Web:http://en.zens÷☆eegroup.com/p/560573/Contact:Ann∏"★ 021-65650305
France-based eyewear mΩ♠πaker Essilor Internatio£✔₽γnal S.A. has discovered fr γaudulent activities at onγ∞e of its factories in Thailand that cα★ould cause €190 million ($213 §' million) in financial losses ♠Ωto the company, The Irish Ti €<mes reported citing Reuters. T>&he company has filed c&αomplaints in Thailand and has fi♠∏♦€red all the involved employees. It ¶<hopes to recover the losses from λ↔®frozen bank accounts, insφ₹☆urance and lawsuits.Org•₹÷≥anizer:China Insurance Dig∞'₩ital & AI Development 2020We±¥♥b:http://en.zenseegroup.com/p/560573/C••ontact:Ann 021-65650305